Refund Policy
At our store, we want you to feel confident and satisfied with your purchase. Here's how our refund policy works to ensure your peace of mind:
To be eligible for a refund, you must reach out to us within 30 days of receiving your order. We require that the item is unused, in its original packaging, and in the same condition as when you received it.
If your item meets the eligibility criteria, you have the option to receive a refund to your original payment method or store credit. Once we receive the returned item and verify its condition, we'll process your refund accordingly. Please note that return shipping costs are the responsibility of the customer unless the item received is damaged or defective.
In the event of items damaged during shipping or found to be defective upon receipt, you'll be eligible for a full refund or replacement. Likewise, if you received the wrong item, we'll arrange for a return and replacement at no additional cost to you. If the item doesn't meet your expectations, you may still be eligible for a refund, provided it's returned in its original condition.
However, there are certain items that are non-refundable, including items marked as final sale, personalized or customized items, and items damaged due to misuse, neglect, or improper care.
Once we've received and processed your return, we'll notify you via email about the status of your refund. If your return is approved, we'll initiate the refund to your original payment method within 3 - 6 business days. If your return is not approved, we'll provide a detailed explanation via email as well.
If you have any questions or concerns about our refund policy or the status of your return, please don't hesitate to contact our customer service team. You can reach us via email at support@uniq-gadgets.com. We're here to assist you every step of the way.
Thank you for choosing us! We appreciate your business and aim to ensure your satisfaction with every purchase.